Refund Policy
Last updated: 7 July 2026
Our goal is simple: you should never pay for work you didn't receive. This policy explains when refunds apply.
1. Advance payments
If you cancel before work begins, your advance is refunded in full within 7 business days.
If you cancel after work has begun, we refund the unused portion of your advance after accounting for work completed at the agreed rate.
2. Milestone payments
Milestone payments cover completed, delivered work and are non-refundable once you have accepted the milestone.
If a delivered milestone materially fails its written acceptance criteria and we cannot fix it within 15 days, you are entitled to a refund of that milestone.
3. Retainers & subscriptions
Monthly retainer fees are non-refundable for the current month but carry no lock-in — see the Cancellation Policy.
4. How refunds are processed
Approved refunds are processed to the original payment method within 7–10 business days.
To request a refund, email info@clarivoxai.com with your invoice number and reason. We respond within 3 business days.
For any questions about this policy, contact us at info@clarivoxai.com or via WhatsApp through the Contact page.