User Data Deletion
Last updated: 7 July 2026
You have the right to have your personal data deleted from our systems. This page explains exactly how to request deletion and what happens next.
1. What you can request
Deletion of your contact/enquiry data (name, email, phone, messages).
Deletion of your data from any AI system we operate on our own infrastructure (e.g. chat transcripts with our website assistant).
For systems we built but you operate: deletion requests should go to the business operating that system (the data controller); we will assist them as processor where applicable.
2. How to request deletion
Email info@clarivoxai.com with the subject "Data Deletion Request" from the email address associated with your data, or message us on WhatsApp via the Contact page.
Include your name and the phone number/email you used to contact us, so we can locate your records.
3. What happens next
We acknowledge your request within 3 business days.
We verify your identity to protect against fraudulent requests.
We delete your data from active systems within 14 days, and from encrypted backups within 90 days as they cycle.
You receive written confirmation once deletion is complete.
4. Exceptions
We may retain minimal records where required by law (e.g. tax records of paid invoices) or to enforce agreements. Any retained data remains protected under our Privacy Policy.